Return & Exchange for Overseas
If for any reason, Clients are not satisfied with the order, the unused item(s) can be returned within 7 days of delivery.
Clients must follow the official 24AUG.JP RETURN POLICY as stated here below:
- The item has to be as it was purchased, such as unused, packaged and with a warranty.
- The provided notification must be made within 7 days of receipt of the products.
- When the items are returned to us without any notice, we might not be able to accept the request.
*We make sure that shipment is done with great care. However, if you receive damaged items, we will exchange it immediately.
How to apply for an exchange
- Please send us an email with all the necessary matters as follows.Your name, mailing address, phone number, name of item, size, reason for an exchange, manner of payment either bank wire or payment on delivery.
- Once we reply to your email, please send us the item.
- We will check the retuned item and send you a replacement.
How to apply for an exchange upon your request such as change of color and size
You are responsible for the shipping cost and exchange fee of returned item when the item itself is not
damaged, and you would like to exchange it upon your request. If the package and item is damaged, we may charge you separately for that.
About exchange cost
The payment as below can be only made by bank wire or payment on delivery. Please note that credit card is not acceptable.
- Shipping cost
- Shipping cost for return
- Various fees in case of payment after receipt of item
- Paypal & Cradit card charge occurred by exchange
In case of credit-card payment
We cancel out the total amount of credit-card payment.
(Sometimes we cannot make the cancelation due to the different cut-off dates of our company and your credit card company. If that’s the case, after charging your account, your credit company will pay you back the same amount as they charged.)
*If you wish to pay by bank wire, we will send you a replacement item after checking the returned item and receiving a confirmation of payment.
In case of bank wire
We will give you a refund to the specified bank account. However, if the payment for an item was made by credit card, we cannot accept the refund to the bank account.
Phone: +81 6 6966 4155
Fax: +81 6 6966 4155
Unacceptable case of refund and exchange
- An item that seems to be already used (drop, break, blot)
*Please try on with great care.
- Returned items without any notification
- More than 7 days passed after the arrival of items
- Sale items including auction and group purchase
- Damaged package, no warranty, no instruction manual
- Made-to-order items
- Other items which are applied to unacceptable items for return on the posted page