Return & Exchange for Overseas
Returns and Exchanges
We have established the following return and exchange policy to ensure that our customers can shop with confidence.
Please read the following policy carefully before placing your order.
After receiving your order, please check the condition of the item as soon as possible.
If you wish to request a return, exchange, cancellation, or withdrawal, please contact us in advance. Items returned without prior notice may not be accepted.
Basic Conditions for Returns and Exchanges
To request a return or exchange, the following conditions must be met:
・You must contact us within 3 days of receiving the item.
・The item must be unused.
・All original tags, boxes, bags, certificates, accessories, packaging, and other included items must be complete.
・The item must be in the same condition as when it was delivered.
・You must contact us before returning the item.
When trying on an item, please take care to avoid stains, odors, scratches, damage, or any other changes to the condition of the item.
Defective Items or Incorrect Deliveries
We carefully inspect all items before shipping. However, if the item you received is defective, damaged, or incorrect, please contact us within 3 days of receiving the item.
After reviewing the details, we will arrange an exchange, repair, or refund where appropriate.
Procedure
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Please contact us through the contact form with the required details.
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After receiving instructions from us, please return the item.
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Once we receive and inspect the returned item, we will arrange an exchange, repair, or refund.
Exchanges Due to Customer Preference
If you wish to exchange an item due to size, color, fit, or personal preference, please contact us within 3 days of receiving the item.
Return shipping fees, reshipping fees, and any related handling fees will be the customer’s responsibility.
If the item or its packaging is damaged, we may charge the actual cost of repair or replacement.
Procedure
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Please contact us through the contact form with the required details.
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After receiving instructions from us, please return the item.
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Once we receive and inspect the returned item, we will ship the exchange item where applicable.
Required Information
・Name
・Address
・Phone number
・Order number
・Item name
・Size
・Reason for exchange
・Requested exchange item or size
Returns Due to Customer Preference
If you wish to return an item due to fit, size, personal preference, or change of mind, please contact us within 3 days of receiving the item.
Return shipping fees and any related handling fees will be the customer’s responsibility.
After we receive and inspect the returned item, and confirm that it is unused and complete with all tags, packaging, and accessories, we will process the refund.
Procedure
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Please contact us through the contact form or submit a request through “Return / Withdrawal Request.”
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After receiving instructions from us, please return the item.
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Once we receive and inspect the returned item, we will process the refund.
Refunds
Refunds will generally be made to the original payment method, such as credit card, PayPal, or Shopify Payments.
Depending on the card issuer or payment provider, it may take some time for the refund to appear on your statement.
For payments made by bank transfer, we will process the refund to the designated bank account after confirmation.
Please note that some payment methods may not support refunds to a bank account.
Items Not Eligible for Return or Exchange
The following items may not be eligible for return or exchange:
・Items for which more than 3 days have passed since delivery
・Items that have been used, worn, or washed
・Items with stains, scratches, damage, odors, deformation, or other signs of use
・Items with missing or damaged tags, boxes, bags, certificates, accessories, packaging, or other included items
・Items returned without prior notice
・Sale items, archive items, or items marked as non-returnable on the product page
・Made-to-order items
・Custom-order items
・Items that have been resized, altered, processed, or modified according to the customer’s request
・Perfumes, fragrances, or other items that are not suitable for return after opening
・Items that are not suitable for return due to hygiene reasons
・Any other items marked as non-returnable or non-exchangeable on the product page
Made-to-Order and Custom Items
Made-to-order items, custom-order items, and items that have been resized, altered, processed, or modified according to the customer’s request are produced or adjusted specifically for the customer.
For this reason, cancellations, returns, or exchanges may not be accepted after the order has been placed.
Please also check the individual product page for details.
Right of Withdrawal for Customers Located in the EU
If you are a customer located in the EU and have purchased an item online, you may have the right to request withdrawal from the purchase within 14 days of receiving the item, in accordance with applicable EU consumer protection laws.
To request a withdrawal, please use the “Return / Withdrawal Request” link in the footer of our website, access your order history, and submit a request from the relevant order.
EU Withdrawal Requests
・Please submit your request within 14 days of receiving the item.
・The item must be returned unused, with all original tags, boxes, bags, certificates, accessories, packaging, and other included items complete.
・Return shipping costs will be the customer’s responsibility, unless otherwise required by applicable law.
・After we receive and inspect the returned item, we will process the refund in accordance with applicable law and our policy.
・Customs duties, import taxes, customs clearance fees, carrier handling fees, and similar charges may not be refundable.
Items That May Be Excluded from the EU Right of Withdrawal
Even for customers located in the EU, the following items may not be eligible for withdrawal or return:
・Made-to-order items
・Custom-order items
・Items that have been resized, altered, processed, or modified according to the customer’s request
・Items that are not suitable for return due to hygiene reasons
・Opened perfumes, fragrances, or other hygiene-related items
・Items that have been used, worn, or washed
・Items or accessories with stains, scratches, damage, odors, or other signs of use
・Items marked as non-returnable on the product page
Cancellations
For orders that have not yet been shipped, you may be able to submit a cancellation request from your order history.
However, cancellations may not be accepted if the order has already entered the shipping preparation process, if a shipping label has already been issued, or if production has already started for a made-to-order or custom item.
If you wish to cancel an order, please submit a request through “Return / Withdrawal Request” as soon as possible.
Important Notes for Returns
Please package the item carefully to prevent damage during return shipping.
We recommend using a trackable shipping method.
We are not responsible for loss or damage during return shipping.
Refunds will not be processed until the returned item has arrived at our store and has been inspected.
Contact
For returns, exchanges, cancellations, or withdrawal requests, please contact us through the following: